+44 1865 604003 question@holisticstrength.world Oxford OX1 5HB, UK

Complaints Procedure

Last updated: 5 June 2026

1. Our Approach

Holisticstrength takes complaints seriously. If something has not met your expectations, we wish to understand and resolve the matter fairly and promptly, in line with UK consumer protection standards.

2. How to Complain

Please submit your complaint in writing using one of the following channels:

Please include your name, contact details, programme reference (if applicable), and a clear description of your concern.

3. Response Times

We will acknowledge your complaint within three business days. A substantive response will be provided within fifteen business days. If we require additional time to investigate, we will inform you of the revised timeframe.

4. Investigation Process

Complaints are reviewed by a senior member of the team not directly involved in the matter. We may contact you for further information. Our aim is to reach a fair resolution, which may include an apology, corrective action, partial refund, or other remedy appropriate to the circumstances.

5. Escalation

If you remain dissatisfied after our final response, you may request escalation to James Calderwood, Programme Director. Should the matter still be unresolved, consumers may refer the dispute to an approved Alternative Dispute Resolution (ADR) provider or seek guidance from the Citizens Advice consumer service.

6. Regulatory Bodies

Depending on the nature of your complaint, you may also contact:

7. Record Keeping

We retain complaint records for three years to monitor trends and improve our services. Personal data is handled in accordance with our Privacy Policy.

8. Contact

For any questions about this procedure, contact question@holisticstrength.world or +44 1865 604003.